Frequently Asked Questions about our cakes & breads
FAQ
How can I place an order?
1: Order online through our online order form
2: By calling into our bakery shop
3: By contacting our sales team the bakery office on 061 400477
4: Facebook messenger
Do I need to pay a deposit?
Yes a deposit is required with every order.
Can I change my order?
We will try to accommodate changes where possible. This is not always possible due to production timelines.
Can I cancel my order?
If you need to cancel an order please contact the bakery shop or office on 061 400477 and we will deal with each case individually.
How long in advance do I need to order my cake?
Depending on the type of cake timelines vary. It’s best to order as early as possible.
Do you deliver?
Yes we can arrange delivery .Please contact the bakery shop if you require delivery.
Please note we do charge for deliveries , cost vary depending on the distance from our bakery shop .
I would like my order for Sunday or bank holiday ?
We do not open on Sundays or Bank Holidays .If you require your order on these days please order for collection the day before.
I can not select the date or time I would like on your website , what should I do ?
Please contact our sales team on 061 400477
Do you make cakes for restricted diets?
Yes we can make gluten free cakes, dairy free cakes, egg free cakes , reduced sugar ,vegan cakes.
PLEASE NOTE: WE ARE A BAKERY THAT HANDLES ALL OF THESE ALLERGENS.
Please contact us for more information or if you have other dietary requirements not listed above. We will do our best to accommodate dietary needs where possible.
Are your products suitable for people with nut allergies ?
We use the following nuts in our bakery Almonds, Pecans , Hazelnut, Walnuts ,Pistachio nuts.
While we do not have Peanuts in the bakery , we can not guarantee that all our ingredients are nut free.
If you would like further information please contact us on 061 400477
How long will my cake or bread last?
As we have a large range of cakes and bread , please ask our sales team when you collect your order
or call us on 061 400477 for further information .
Do any of your products contain alcohol?
Yes we do have products that contain alcohol , please ask our sales team for information on individual product information
061 400477
Where can I find the ingredients of products ?
Ingredients List link
When will I be charged for my order?
Your card will be charged for the full amount at the point your order is placed and your order confirmation is generated.
What exchange rate will be used if I use an overseas credit card ?
The exchange rate will be determined by your payment card issuer.
Wedding cake FAQ
How far in advance do I need to order my wedding cake?
It is advisable to order your wedding cake as soon as possible as some dates book-up quickly.
How do I need to book a wedding cake consultation ?
Wedding cake consulations can be booked by phone 061 400477 or by email info@thedanesbakery.ie
Do you supply wedding cake stands?
Yes we supply wedding cake stands, we do charge a refundable deposit on wedding cake stands.
Can I get samples of cake flavours?
Yes we can arrange cake samples for you.
Please note : We do charge for cake samples.
If you order your wedding cake from us , the cost of your cake samples will be taken off the cost of your wedding cake.
Can I collect my wedding cake?
Yes wedding cakes can be collected from our bakery shop , Your cake will be supplied to you boxed for transportation .
Please ensure that you have sufficient space in your car boot for your wedding cake and that other items will not fall and damage your wedding cake.
(cakes should not be placed on the back or front seat of your car)
Can you deliver and set-up my wedding cake at my venue?
Yes we can arrange delivery and set-up of your wedding cake .
Please note :We do charge for delivery , costs vary depending on the distance from our bakery shop.
Do I need to pay a deposit when i order my wedding cake ?
Yes a deposit is required to confirm your wedding cake order.
When do I need to pay the balance on my wedding cake ?
Full payment needs to be made for your wedding cake 2 weeks before your wedding date
For any other enquiries please contact our sales team at our bakery office on +353 (0)61 400477 or email us at info@thedanesbakery.ie